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Service Designer @ KLM Royal Dutch Airlines | Thoughts on (service) design, design books and other random things.

How to make sense of all design sprint types out there?

Road marking on asphalt for 100m sprint
Road marking on asphalt for 100m sprint
Is everything a sprint? Or not?

Act 1: Tracing the origins

Google Design Sprint


Design research meets Greek philosophy.

Statue of Socrates holding a Sharpie and a book
Statue of Socrates holding a Sharpie and a book
Can you imagine Socrates as a designer?

Instead of tips about asking questions I got something else: the Socratic method.


Venting my frustration on bad design & stupid systems

Doing taxes


Survive lockdown, put your time to good use or just have something to do during your holiday

Stack of 5 recommended design books: Thinking in Systems, Creativity Inc, The Culture Map, Shoe Dog and Good Services
Stack of 5 recommended design books: Thinking in Systems, Creativity Inc, The Culture Map, Shoe Dog and Good Services

Good Services — Lou Downe


Can we find best practices to guide us in this crisis?


‘Hey guys, can you see my screen?’

Zoom, Teams, Skype, BlueJeans, I’ve seen about every video chat tool out there the past weeks… (Photo by Allie Smith on Unsplash

Koos Service Design


Five promises for twothousandtwentytwenty

More small-scale experimentation


My reflections and takeouts from Toronto

The Evergeen Brick Works conference venue during SDGC19

Great impact comes with great responsibility


On the sense and nonsense of facilitation


Reflections on the design process through 3d printing

Problem

Vincent Baas

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