I share my thoughts very infrequently, fueled by coffee, inspiration and random thoughts that have been brewing over time. Expect stuff about service design, customer experience, facilitation and other related topics.

I'm writing for the sake of my own intellectual, professional development and to make a contribution to the wider design community. Claps, views and occasional dollars are a nice bonus, but that's about it.

Getting paid in real life to dream up, research and test new business models at the PostNL Innovation Studio. Views are not affiliated and 100% my own.